Terms and Conditions

Acceptance of goods from F. Payton & Son (Tymhour Pty Ltd ABN 16 002 897 207) implies acceptance of our printed terms. We supply goods on the following conditions:-

• Settlement of accounts to be made 30 days after invoice date and in accordance with the terms stated on that invoice.
• In the event of the account becoming overdue, a default charge at the rate of 1.5% per month (or part of the     month) will be charged by the company.
• The personal guarantee of each director is required in the case of a limited liability company.
• Title and ownership of goods supplied remains with Tymhour Pty Ltd (ABN 16 002 897 207) and does not pass to the purchaser until such time as payment is made in full. Notwithstanding the ownership in the goods remains with Tymhour Pty Ltd until full payment is made, risk in the goods passes to the purchaser immediately upon despatch or collection from our warehouse. All goods are sold ex warehouse. All goods and services supplied are subject to our trading terms and conditions. 
• Details of the Trade discount structure available on request to the Trade only.
• We reserve the right to withhold orders pending full payment of overdue monies.
• Costs relating to our collection of overdue amounts charged to the account of customer.
• No merchandise may be returned unless an authorisation number is obtained from F. Payton & Son.  The management reserves the right not to accept goods for return if returned contrary to our terms or without our knowledge. In some cases, where goods have been despatched in accordance with order, a 10% handling charge may be imposed.

Claims for Damage:  Unless the following rules are adhered to we can accept no responsibility for claims:

Never give a clear signature to a carrier unless you have first examined the goods. Sign and add "un-examined" or, if there is obvious damage, state what appears to be wrong. If parcel appears to be opened, mention this next to the signature. Always ensure you have received the quantity of parcels that you are signing for.  No claim for shortages or breakages can be recognised unless we are notified within three (3) days of receipt of goods. The carrier must also be notified if external damage to carton is evident. Damaged goods must be retained for inspection. No claims will be considered if the consignment is onforwarded in any way, especially if goods have left the original premises without inspection.

Return freight on warranty repairs is at customer's expense. Where freight is payable by F. Payton & Son, damaged goods or goods returned for credit must be returned to us by our nominated road carrier. A decision and authorisation must be obtained by fax or phone from a member of our staff. No claims can be completed unless a reference invoice number is supplied. Small parcels should be returned by post. The return of goods by C.O.D. post is unacceptable in all instances. F. Payton & Son will not be held responsible for any freight charges from any carrier other than the carrier nominated and confirmed by us.  Under no circumstances must goods be returned airfreight.

All products sold by F. Payton & Son are covered by a 12 month limited warranty.  Most warranty repairs are conducted at our Artarmon warehouse except where a special Repair Authority Number has been issued by one of our staff members for repairs to be completed at an approved service centre.  An authority number must be obtained for each warranty job.  Authority Numbers cannot be issued without the original invoice number being quoted.  N.B. Failure to follow above procedures could void warranty in some instances. Freight on warranty repairs is at customer's expense.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Unless otherwise advised by you, out of stock items will be backordered. If they are not filled within three months they are cancelled. We do not "double up" or accumulate backorders; the most recent quantity backordered will be the quantity supplied. Backorders are not supplied freight free. When available, backorders are supplied either with your next order, or if judged to be of a value economical to you, sent by the cheapest freight method.

Orders must exceed $50 trade, excluding GST.

All goods are charged ex warehouse. Freight is at customers cost, however, for your convenience we can prepay freight at your request (using the carrier of our choice) and charge you accordingly. Alternatively we shall follow your instructions relating to your preferred carrier and mark freight "collect".

As above, we effect transit insurance on your goods leaving our warehouse unless otherwise advised. Notification of your own insurance arrangements need to be confirmed to us in writing.

Prices stated in our price list are recommended retail prices including GST. Trade prices are available to approved dealers. Whilst every effort is made to adhere to published prices, some fluctuations are unavoidable. Reductions are passed on immediately but, except where increases are so considerable that we consider it necessary to ask for confirmation, we invoice at current prices at the date of despatch. Prices for 'customer orders' should always be confirmed by phone rather than quoted from our price list. For information on further discounts, please contact our office. Set discounts on quantities of certain products are available. Cover (blanket) discount rebates are also available for consistent high levels of trading over a sustained period.

We make every effort to despatch within 24 hours of receipt of order.

All recommended retails prices are inclusive of GST.

For direct bank transfer, we bank with ANZ, Willoughby North.

BSB #: 012474          

Account #: 102170844

We accept Visa and Mastercard. All credit card transactions incur a 2% transaction fee.

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